Legal
Effective date: July 21, 2026
The free daily crossword is available without payment. Paid puzzles require either an unused puzzle credit, an active qualifying entitlement, or Lifetime Unlimited access. Online access is personal, non-transferable, and tied to the email used at checkout.
One puzzle credit permanently unlocks one paid crossword for the purchasing account. Purchased credits do not expire. A credit is consumed only when you confirm an unlock; opening or replaying an already-unlocked puzzle does not consume another credit.
Lifetime Unlimited includes the standard paid online crossword catalogue available on crossword.co.ke, including standard crosswords added later while Mseto operates the service. It does not automatically include separately priced competitions, sponsored editions, institutional licences, or future products clearly sold outside the standard catalogue. “Lifetime” refers to the operating lifetime of this online service, not the lifetime of an individual customer.
Paystack processes online payments, including supported M-Pesa and card methods. Access is issued after successful server-side payment verification. Keep your order or Paystack reference. If automatic access is delayed, use the same checkout email to sign in or contact support so we can reconcile the payment.
Duplicate charges, verified failed payments, and access that we cannot deliver are eligible for correction or refund after review. Unused puzzle credits may be considered for refund within 7 days of purchase. Used credits and successfully delivered Lifetime Unlimited access are normally non-refundable, except where required by law. If an email typo prevents access, contact support with the payment reference before buying again.
We may correct, replace, or withdraw a puzzle with a material quality or rights issue. If a paid credit-unlocked puzzle is permanently withdrawn, we will restore the credit or provide a replacement. Automated scraping, answer extraction, account resale, and attempts to bypass access controls are prohibited.
You are responsible for access to your checkout email and for keeping sign-in links private. We may make reasonable changes for security, reliability, or product improvement. For billing or access help, send a support request and include your order reference. See our Privacy Policy for how account and puzzle data are handled.